Customer Help

Common purchase queries answered

Orders and Shipping

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Please let us know as soon as possible. Once a shipment is dispatched we cannot redirect it. 

We will send you an update indicated the package has been shipped. We will send a tracking link at that time.

No, we use PayPal and Stripe. to process credit cards though their secure serves. No information is collected on the site.

Any applicable taxes are added to the purchase. 

Free shipping is included with all purchases to Canada and USA.  Please contact us directly for overseas shipments 

If possible we try to combine all into one. If we need to send in more than one we will proved a tracking number for each box. 

If you need to swap an item

Returns and Exchanges

Products can be returned within 14 days of receiving the print. 

Send us a note and we will send the correct product and make arrangements to return the incorrect item.

All shipments are insured, send us a note and a replacement will be sent.  

Karl Hronek Photography 
536 – 1515 W 57th Ave
Vancouver, BC, 

Please send us an note through the contact screen. We endeavor to respond within 24 hrs to all messages. 

Typically we cannot redirect once it has been shipped. It may be returned to us and then resent to the new address.

All orders are can be cancelled up to the time they are shipped. 

Contact information


Karl Hronek Photography

536 – 1515 W 57th Ave
Vancouver, BC,


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